Our customers' satisfaction is our number one priority.
PROCESSING AND SHIPPING TIME-FRAMES
Dear Customers, due to the large variety of designs and colorswe have different shipping time frames.
Standard Orders will shipwithin 1-2 business day(s) if placed before 1PM EST which include thefollowing products: (paper, cover and envelopes).
Die Cut Orders will shipwithin 3-5 business days which include the following products:(Folded cards, pockets, pochettes, jackets, gatefolds, pocket cards and allshaped cards, pocket folders, favor boxes, tags, labels andshaped accessories).
Gift Boxes, Invitations and MailerBoxes will ship within 7-10 business days; theyare final-sale products. Shipping cost may change from theestimated price online. For accuracy please call customerservice at 1-800-727-3701
Mix Orders ship within 3-5business days.
Prices and policies aresubject to change without notice.
All past due invoices aresubject to a 1.5% finance charge per month.
Backorders will beshipped free freight; UPS Ground within the Unites States.
All replacements will beshipped by the same method as the original order.
Claims must be made within 7 working days.
Returns must be made within 14 days of original receipt and 20% restocking fee applies to orders that are over $100.00. Note thatcustom orders are final-sale and can not be returned orexchanged.
All returns must have a Return Authorization number (RMA#),available by calling customer service at 1-800-727-3701 or bye-mailing customer service at firstname.lastname@example.org
Free UPS ground shipping for online orders $50.00 and more (All boxe orders are excluded from free shipping).
Expedited shipping counts from the day the order leaves thefacility (refer to the shipping and processing time frame ofproducts).
Free UPS Ground Shipping is only available within thecontinental United States. It does NOT include Alaska andHawaii.
UPS International Shipping is available.
UPS does not require a signature upon delivery.
UPS will leave your package at the safest location at youraddress.
When choosing the shipping method, please note that we areclosed on holidays and during weekends. There will be no UPSshipment on non-business days.
UPS & USPS may charge a - collection fee in additionto taxes. These charges may be labeled as "brokerage" or "COD"fee on your delivery receipt. USPS charges a brokerage fee inaddition to the GST & PST rates.
ALL DUTY AND CUSTOMS RELATED CHARGES ARE THE RESPONSIBILITY OFTHE INTERNATIONAL CUSTOMER.
Couriers may charge a small customs collection fee(COD) bycash/check, upon package delivery. Rate varies betweenlocations. International packages are marked as manufactured inthe U.S.A. We do not misrepresent the value of our productsunder any circumstances.
Shipping times are in addition to assembly times.
There will be a 5% GST and possible PST (exact percentagevaries between provinces), upon arrival.
Canada shipments are exempt from duty charges, under the NorthAmerican Free Trade Agreement(NAFTA).
United Kingdom shipments are exempt from duty charges. Therewill be a VAT(value added tax) of 20% collected upon delivery.