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Terms and Conditions

Our customers' satisfaction is our number one priority.
 

PROCESSING AND SHIPPING TIME-FRAMES

  • Dear Customers, due to the large variety of designs and colors we have different shipping time frames.
  • Standard Orders will ship within 1-2 business day(s) if placed before 1PM EST which include the following products:  (paper and cover in any size, envelopes, flat and folded cards, liners, belly belts)
  • Die Cut Orders will ship within 5-7 business days which include the following products: (pockets, pochettes, jackets, gatefolds, pocket cards and all shaped cards, pocket folders, favor boxes, tags, labels and shaped accessories).
  • Gift Boxes, Invitations and Mailer Boxes will ship within 7-10 business days; they are final-sale products. Shipping cost may change from the estimated price online. For accuracy please call customer service at 1-800-727-3701
  • Mix Orders ship within 5-7 business days.
  • Prices and policies are subject to change without notice.
  • All past due invoices are subject to a 1.5% finance charge per month.
  • Back orders will be shipped free freight; UPS Ground within the Unites States.
  • All replacements will be shipped by the same method as the original order.
 

RETURNS:

  • Claims must be made within 7 working days.
  • Returns must be made within 14 days of original receipt and 20 % restocking fee applies to orders that are over $100. Note that custom orders are final-sale and can not be returned or exchanged.
  • All returns must have a Return Authorization number (RMA#), available by calling customer service at 1-800-727-3701 or by e-mailing  customer service at info@paperpresentation.com

SHIPPING

  • Free UPS ground shipping for on-line orders $50.00 and more.
  • Expedited shipping counts from the day the order leaves the facility (refer to the shipping and processing time frame of products).
  • Free UPS Ground Shipping is only available within the continental United States. It does NOT include Alaska and Hawaii.
  • UPS International Shipping is available.
  • UPS does not require a signature upon delivery.
  • UPS will leave your package at the safest location at your address.
  • When choosing the shipping method, please note that we are closed on holidays and during weekends. There will be no UPS shipment on non-business days.

INTERNATIONAL SHIPPING

  • UPS & USPS may charge a $5-$10 collection fee in addition to taxes. These charges may be labeled as "brokerage" or "COD" fee on your delivery receipt. USPS charges a $5 brokerage fee in addition to the GST & PST rates.
  • ALL DUTY AND CUSTOMS RELATED CHARGES ARE THE RESPONSIBILITY OF THE INTERNATIONAL CUSTOMER.
  • Couriers may charge a small customs collection fee(COD) by cash/check, upon package delivery. Rate varies between locations. International packages are marked as manufactured in the U.S.A. We do not misrepresent the value of our products under any circumstances.
  • Shipping times are in addition to assembly times.
  • There will be a 5% GST and possible PST (exact percentage varies between provinces), upon arrival.
  • Canada shipments are exempt from duty charges, under the North American Free Trade Agreement(NAFTA).
  • United Kingdom shipments are exempt from duty charges. There will be a VAT(value added tax) of 20% collected upon delivery.