Terms and Conditions

Our customers' satisfaction is our number one priority.

Dear Customers, due to the large variety of designs and colors we have different shipping time frames.
Standard Orders will ship within 1-2 business day(s) if placed before 1PM EST which include the following products: (paper and cover in any size, envelopes, flat and folded cards, liners, belly belts)
Die Cut Orders will ship within 3-5 business days which include the following products: (pockets, pochettes, jackets, gatefolds, pocket cards and all shaped cards, pocket folders, favor boxes, tags, labels and shaped accessories).
Gift Boxes, Invitations and Mailer Boxes will ship within 7-10 business days; they are final-sale products. Shipping cost may change from the estimated price online. For accuracy please call customer service at 1-800-727-3701
Mix Orders ship within 3-5 business days.
Prices and policies are subject to change without notice.
All past due invoices are subject to a 1.5% finance charge per month.
Back orders will be shipped free freight; UPS Ground within the Unites States.
All replacements will be shipped by the same method as the original order.

Claims must be made within 7 working days.
Returns must be made within 14 days of original receipt and 20 % restocking fee applies to orders that are over . Note that custom orders are final-sale and can not be returned or exchanged.
All returns must have a Return Authorization number (RMA#), available by calling customer service at 1-800-727-3701 or by e-mailing customer service at info@paperpresentation.com

Free UPS ground shipping for on-line orders $50.00 and more.
Expedited shipping counts from the day the order leaves the facility (refer to the shipping and processing time frame of products).
Free UPS Ground Shipping is only available within the continental United States. It does NOT include Alaska and Hawaii.
UPS International Shipping is available.
UPS does not require a signature upon delivery.
UPS will leave your package at the safest location at your address.
When choosing the shipping method, please note that we are closed on holidays and during weekends. There will be no UPS shipment on non-business days.

UPS & USPS may charge a - collection fee in addition to taxes. These charges may be labeled as "brokerage" or "COD" fee on your delivery receipt. USPS charges a brokerage fee in addition to the GST & PST rates.
ALL DUTY AND CUSTOMS RELATED CHARGES ARE THE RESPONSIBILITY OF THE INTERNATIONAL CUSTOMER.
Couriers may charge a small customs collection fee(COD) by cash/check, upon package delivery. Rate varies between locations. International packages are marked as manufactured in the U.S.A. We do not misrepresent the value of our products under any circumstances.
Shipping times are in addition to assembly times.
There will be a 5% GST and possible PST (exact percentage varies between provinces), upon arrival.
Canada shipments are exempt from duty charges, under the North American Free Trade Agreement(NAFTA).
United Kingdom shipments are exempt from duty charges. There will be a VAT(value added tax) of 20% collected upon delivery.