Terms and Conditions

Our customers' satisfaction is our number one priority.
 

PROCESSING AND SHIPPING TIME-FRAMES

  • Dear Customers, due to the large variety of designs and colorswe have different shipping time frames.
  • Standard Orders will shipwithin 1-2 business day(s) if placed before 1PM EST which include thefollowing products:  (paper, cover and envelopes).
  • Die Cut Orders will shipwithin 3-5 business days which include the following products:(Folded cards, pockets, pochettes, jackets, gatefolds, pocket cards and allshaped cards, pocket folders, favor boxes, tags, labels andshaped accessories).
  • Gift Boxes, Invitations and MailerBoxes will ship within 7-10 business days; theyare final-sale products. Shipping cost may change from theestimated price online. For accuracy please call customerservice at 1-800-727-3701
  • Mix Orders ship within 3-5business days.
  • Prices and policies aresubject to change without notice.
  • All past due invoices aresubject to a 1.5% finance charge per month.
  • Backorders will beshipped free freight; UPS Ground within the Unites States.
  • All replacements will beshipped by the same method as the original order.
 

RETURNS:

  • Claims must be made within 7 working days.
  • Returns must be made within 14 days of original receipt and 20% restocking fee applies to orders that are over $100.00. Note thatcustom orders are final-sale and can not be returned orexchanged.
  • All returns must have a Return Authorization number (RMA#),available by calling customer service at 1-800-727-3701 or bye-mailing  customer service at info@paperpresentation.com

SHIPPING

  • Free UPS ground shipping for online orders $50.00 and more (All boxe orders are excluded from free shipping).
  • Expedited shipping counts from the day the order leaves thefacility (refer to the shipping and processing time frame ofproducts).
  • Free UPS Ground Shipping is only available within thecontinental United States. It does NOT include Alaska andHawaii.
  • UPS International Shipping is available.
  • UPS does not require a signature upon delivery.
  • UPS will leave your package at the safest location at youraddress.
  • When choosing the shipping method, please note that we areclosed on holidays and during weekends. There will be no UPSshipment on non-business days.

INTERNATIONAL SHIPPING

  • UPS & USPS may charge a - collection fee in additionto taxes. These charges may be labeled as "brokerage" or "COD"fee on your delivery receipt. USPS charges a brokerage fee inaddition to the GST & PST rates.
  • ALL DUTY AND CUSTOMS RELATED CHARGES ARE THE RESPONSIBILITY OFTHE INTERNATIONAL CUSTOMER.
  • Couriers may charge a small customs collection fee(COD) bycash/check, upon package delivery. Rate varies betweenlocations. International packages are marked as manufactured inthe U.S.A. We do not misrepresent the value of our productsunder any circumstances.
  • Shipping times are in addition to assembly times.
  • There will be a 5% GST and possible PST (exact percentagevaries between provinces), upon arrival.
  • Canada shipments are exempt from duty charges, under the NorthAmerican Free Trade Agreement(NAFTA).
  • United Kingdom shipments are exempt from duty charges. Therewill be a VAT(value added tax) of 20% collected upon delivery.