Terms and Conditions
Our customers' satisfaction is our number one priority.
PROCESSING AND SHIPPING TIME-FRAMES
- Dear Customers, due to the large variety of designs and colorswe have different shipping time frames.
- Standard Orders will shipwithin 1-2 business day(s) if placed before 1PM EST which include thefollowing products: (paper, cover and envelopes).
- Die Cut Orders will shipwithin 3-5 business days which include the following products:(Folded cards, pockets, pochettes, jackets, gatefolds, pocket cards and allshaped cards, pocket folders, favor boxes, tags, labels andshaped accessories).
- Gift Boxes, Invitations and MailerBoxes will ship within 7-10 business days; theyare final-sale products. Shipping cost may change from theestimated price online. For accuracy please call customerservice at 1-800-727-3701
- Mix Orders ship within 3-5business days.
- Prices and policies aresubject to change without notice.
- All past due invoices aresubject to a 1.5% finance charge per month.
- Backorders will beshipped free freight; UPS Ground within the Unites States.
- All replacements will beshipped by the same method as the original order.
- Claims must be made within 7 working days.
- Returns must be made within 14 days of original receipt and 20% restocking fee applies to orders that are over $100.00. Note thatcustom orders are final-sale and can not be returned orexchanged.
- All returns must have a Return Authorization number (RMA#),available by calling customer service at 1-800-727-3701 or bye-mailing customer service at firstname.lastname@example.org
- Free UPS ground shipping for online orders $50.00 and more (All boxe orders are excluded from free shipping).
- Expedited shipping counts from the day the order leaves thefacility (refer to the shipping and processing time frame ofproducts).
- Free UPS Ground Shipping is only available within thecontinental United States. It does NOT include Alaska andHawaii.
- UPS International Shipping is available.
- UPS does not require a signature upon delivery.
- UPS will leave your package at the safest location at youraddress.
- When choosing the shipping method, please note that we areclosed on holidays and during weekends. There will be no UPSshipment on non-business days.
- UPS & USPS may charge a - collection fee in additionto taxes. These charges may be labeled as "brokerage" or "COD"fee on your delivery receipt. USPS charges a brokerage fee inaddition to the GST & PST rates.
- ALL DUTY AND CUSTOMS RELATED CHARGES ARE THE RESPONSIBILITY OFTHE INTERNATIONAL CUSTOMER.
- Couriers may charge a small customs collection fee(COD) bycash/check, upon package delivery. Rate varies betweenlocations. International packages are marked as manufactured inthe U.S.A. We do not misrepresent the value of our productsunder any circumstances.
- Shipping times are in addition to assembly times.
- There will be a 5% GST and possible PST (exact percentagevaries between provinces), upon arrival.
- Canada shipments are exempt from duty charges, under the NorthAmerican Free Trade Agreement(NAFTA).
- United Kingdom shipments are exempt from duty charges. Therewill be a VAT(value added tax) of 20% collected upon delivery.