Terms and Conditions

PROCESSING AND SHIPPING TIME-FRAMES

• Dear Customers, due to the large variety of designs and colors we have different shipping time frames.
• Standard Orders will ship within 1-2 business day(s) if placed before 1PM EST which include the following products:  (paper, cover and envelopes).
• Die Cut Orders will ship within 3-5 business days which include the following products:(Folded cards, pockets, pochettes, jackets, gatefolds, pocket cards and all shaped cards, pocket folders, favor boxes, tags, labels and shaped accessories).
• Gift Boxes, Invitations and Mailer Boxes will ship within 7-10 business days; they are final-sale products. Shipping cost may change from the estimated price online. For accuracy please call customer service at 1-800-727-3701
• Mix Orders ship within 3-5 business days.
• Prices and policies are subject to change without notice.
• All past due invoices are subject to a 1.5% finance charge per month.
• Backorders will be shipped free freight; UPS Ground within the Unites States.
• All replacements will be shipped by the same method as the original order.

RETURNS:

• Claims must be made within 7 working days.
• Returns must be made within 14 days of original receipt and 20% restocking fee applies to orders that are over $100.00. Note that custom orders are final-sale and can not be returned or exchanged.
• All returns must have a Return Authorization number (RMA#),available by calling customer service at 1-800-727-3701 or bye-mailing  customer service at info@paperpresentation.com

SHIPPING

• Free UPS ground shipping for online orders $75.00 and more (All boxe orders are excluded from free shipping).
• Expedited shipping counts from the day the order leaves thefacility (refer to the shipping and processing time frame of products).
• Free UPS Ground Shipping is only available within the continental United States. It does NOT include Alaska and Hawaii.
• UPS International Shipping is available.
• UPS does not require a signature upon delivery.
• UPS will leave your package at the safest location at your address.
• When choosing the shipping method, please note that we are closed on holidays and during weekends. There will be no UPS shipment on non-business days.

INTERNATIONAL SHIPPING

• UPS & USPS may charge a - collection fee in additionto taxes. These charges may be labeled as "brokerage" or "COD"fee on your delivery receipt. USPS charges a brokerage fee inaddition to the GST & PST rates.
• ALL DUTY AND CUSTOMS RELATED CHARGES ARE THE RESPONSIBILITY OFTHE INTERNATIONAL CUSTOMER.
• Couriers may charge a small customs collection fee(COD) bycash/check, upon package delivery. Rate varies between locations. International packages are marked as manufactured inthe U.S.A. We do not misrepresent the value of our products under any circumstances.
• Shipping times are in addition to assembly times.
• There will be a 5% GST and possible PST (exact percentage varies between provinces), upon arrival.
• Canada shipments are exempt from duty charges, under the North American Free Trade Agreement(NAFTA).
• United Kingdom shipments are exempt from duty charges. There will be a VAT(value added tax) of 20% collected upon delivery.