Placing an Order
Before placing an order, you must fill out an Download Order Form and email it to us via email@example.com.
Steps for Ordering Laser-Cut
Once you have a design, getting it laser-cut is simple. We typically have a proof ready within two business days from receiving your final design, sometimes even as quickly as the same day. Our turn around time for complete production of your order could take 5-7 business days after proof approval but it may vary due to the quantity and complicity of your order.
Here are the steps involved in making a custom cut:
You prepare your file of your custom cut. (See File Handling section for more information on preparing your file.)
How to Supply Your Materials for Laser Cutting
If you plan to supply your own material, please mention this in your email and also specify the sheet size, color, and weight of the paper you plan to supply. Sheets must be no larger than 24 x 18 inches. Please send the material to our address as shown on our contact page. Also include a note that has your full name and day-time phone number. Please keep in mind that the material must be quite flat (not curved, warped, or rolled; otherwise the laser beam cannot focus properly).
If you are purchasing the paper from us, please provide us with a description of your desired paper /or product. You are required to supply us with 10% extra material just in case something goes wrong with the cutting, and for testing and calibration purposes. If you would like us to ship excess material back to you, please mention it in your email.